Shipping Policy

U.S.-Based Shipping

All orders ship from our U.S.-based warehouse. We are committed to fast, reliable delivery for all wholesale accounts across the United States.

Processing Time

Most orders are processed and shipped within 3-5 business days of order confirmation. Large bulk orders may require additional processing time — our team will notify you if this applies to your order.

Shipping Methods

We ship via major U.S. carriers including UPS, FedEx, and USPS. Shipping method and carrier are selected based on order size, weight, and destination to ensure the safest and most cost-effective delivery.

Shipping Rates

Shipping rates are calculated at checkout based on order weight and destination. Wholesale accounts may qualify for discounted or flat-rate shipping — contact our team for details.

Expedited Shipping

Expedited shipping options are available upon request. Please contact us before placing your order if you require rush delivery.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 5 business days of the expected delivery date. We will work with you to resolve the issue promptly.

Questions?

Contact our support team at info@factorycreations.com for any shipping-related questions.